Support Policy Page

At makits.com, we are committed to providing reliable, transparent, and responsive customer support to ensure a safe and smooth experience for all users.

1. Scope of Support

Our support team assists users with the following matters:

• Account registration and login issues

• Seller and reseller verification inquiries

• Order placement and pre-order questions

• Payment confirmation and related concerns

• Product listing issues (for sellers)

• Reporting suspicious, illegal, or stolen products

• General platform usage and technical support

2. Support Channels

Users may contact our support team through the following channels:

• Email: soporte@makits.com

• Phone: +240222195447

Support is provided in a clear and respectful manner, and users are expected to communicate responsibly.

3. Response Time

• We aim to respond to all support requests within 24–72 business hours.

• Response times may vary during weekends, public holidays, or high-volume periods.

4. Seller & Buyer Support

For Sellers

Support includes:

• Guidance on account verification

• Assistance with product listings

• Policy compliance clarification

Sellers are responsible for providing accurate product information and complying with all platform rules.

For Buyers

Support includes:

• Order status inquiries

• Payment clarification

• Reporting issues with products or sellers

5. Payment & Transaction Support

Due to the use of simple and manual payment methods, users must ensure:

• Accurate payment information is provided

• Payment proof is submitted when requested

makits.com will assist in verifying transactions but is not responsible for delays caused by incorrect or incomplete information.

6. Dispute Resolution

• makits.com acts as an intermediary between buyers and sellers.

• In case of disputes, we will review the case based on available evidence and platform policies.

• Final decisions are made in accordance with Equatorial Guinea’s applicable laws and digital regulations.

7. Limitations of Support

We do not provide support for:

• Transactions conducted outside the platform

• Losses caused by user negligence

• Issues resulting from violation of platform policies or local laws

8. Account Suspension & Legal Matters

• Accounts involved in fraud, illegal activity, or sale of stolen goods may be suspended immediately.

• Serious violations may be reported to relevant authorities under the laws of the Republic of Equatorial Guinea.

9. Policy Updates

makits.com reserves the right to update this Support Policy at any time. Changes will be effective upon publication on the website.

By using makits.com, you agree to this Support Policy and all related platform policies.